Frequently Asked Questions
Answers for importers, distributors and procurement teams comparing safety footwear suppliers.
How do I request a quotation?
Send your product interest, target quantity and destination market through the enquiry form, by email at ashleyye@vitofootwear.com, or on WhatsApp at +86 130 6124 9891. A dedicated sales representative will respond within one business day.
What is your minimum order quantity (MOQ)?
[MOQ policy to be confirmed with client before publishing.] Mixed-model container loading is available for distributor programmes — tell us which ranges you want to combine and we will propose a loading plan.
Do you offer samples?
Yes — physical samples are available ahead of bulk commitment so you can verify fit, finish and protection before ordering. [Sample cost and courier policy to be confirmed.]
What is your lead time?
Lead times depend on order size and customisation level. [Stock programme and OEM lead times to be confirmed.] Share your timeline and we will confirm feasibility before you commit.
What standards do your products meet?
The catalogue is produced to EN ISO 20345, the European standard for safety footwear. Ratings vary by model — check each product's datasheet, or tell us the rating your market requires and we will shortlist matching models. [Test report availability per model to be confirmed.]
Can I get products with my own brand and packaging?
Yes — OEM and private-label programmes cover logo printing, branding, colourways and custom packaging. See Manufacturing & OEM or send us your brand requirements directly.
Do you offer gumboots and waterproof ranges?
A dedicated gumboot and waterproof range is in preparation. If you need waterproof footwear now, contact us — we will confirm current availability against your requirement.
Which markets do you serve?
Our export desk is built around English-speaking Sub-Saharan Africa — Nigeria, Ghana, Kenya, Uganda, Tanzania, South Africa and neighbouring markets. [Active export markets to be confirmed.]
What documentation do you provide?
Standard commercial documents for export, with test reports and product documentation available on request. [Full document scope to be confirmed.]
Can you consolidate different product types in one container?
Yes — mixed-model loading is a common requirement for distributors. Send your model list and quantities and we will propose an efficient container plan.
Do you appoint exclusive distributors?
Distribution arrangements are discussed market by market. Tell us your market, channel and volumes through the contact form and our export team will follow up.
I can't find my question here — what now?
Message us on WhatsApp or email ashleyye@vitofootwear.com — real answers from the export desk, not a bot.
Still Have A Question?
Our export team answers every enquiry within one business day.